WINE CASES - DELIVERY & RETURNS POLICY

 

Delivery options:

Free Local Delivery - Free delivery to addresses local to our premises. If the delivery postcode starts with one of the following: LA1 to LA12, LA22, LA23 & GL11 and GL12 you can choose our free delivery option during checkout. This normally takes around 2-3 working days, it all depends on how busy we are and the van route (sometimes it can even be same day).

Courier Delivery in England - When you choose this option we will send your wine case on a next working day delivery service with an external courier company. If you place your order before 11:00 AM (during weekdays) we will pick it, pack it and send it the same day for delivery next working day.

Contact us if you need delivery on a specific day.

 

Returns & Refunds:

We want you to be happy with your order and we highly value every single customer who orders from us. If you are not happy with your order and wished to return it, please email us at orders@ewga.net explaining what the problem is with your order. We will do everything we can to ensure that we reach a happy conclusion to the problem whether that is a refund, a return or a partial return.

If there are breakages in transit please let us know immediately so we can resolve this as soon as possible.

When returning products, please carefully secure and package them to prevent damage in transit.

 

Payment Info:

All your online payments are processed by secure third party payment processors like PayPal or WorldPay.

 

Age Verification:

It is Illegal to Sell Alcohol to anyone under the age of 18, therefore you must be aged 18 years or over to make a purchase from EWGA Ltd (EWGA Wines).

By placing an order with EWGA Ltd or any of its associated trading names you confirm that you are at least 18 years of age or over, as the law requires. If the purchase is a gift for a third party then the recipient of the gift must also be aged 18 years or over. You must notify us immediately of any known unauthorised user of your account or any other possible breach in security.

We will not sell to anyone unless you are 18 years of age or over, as the law requires. If the person receiving the order is unable to produce appropriate ID to confirm them to be older than 18 years of age or older then, unfortunately, our couriers will be unable to leave the products. All associated costs to redeliver the order and consequences’ thereof shall be of the person making the order.